Troubleshooting/Technical Support - Support Knowledge Base
Troubleshooting/Technical Support Articles
Where should I place my Mobile Hotspot to improve signal strength?
Added on Mon, May 11, 2015
Few Tips: Keep 1-2m away from electronics that generate RF interference (e.g., microwave, TV, phone) Use the device Indoors and avoid moisture and extreme temperatures Place the device so that the signal can pass through a window, doorway or drywall... Read More
How can I access the NETGEAR AirCard App?
Added on Fri, Dec 5, 2014
Download the complimentary mobile app from www.netgear.com/AirCardApps. Use this app to view your hotspot’s settings, connection, and data usage information from your smartphone or tablet. Read More
The LCD screen on my hotspot turned off. Can I still access the Internet?
Added on Mon, May 11, 2015
Yes, you can still access the Internet if the hotspot's LCD screen is not lit. The LCD screen goes to sleep if there is no activity on the screen, but the WiFi radio is still active. To wake up the LCD, press and quickly release the Power button... Read More
Why does the No Signal icon display?
Added on Mon, May 11, 2015
If the No Signal icon displays on either the LCD or the hotspot web page, the hotspot is in a zero coverage area and is not connected to the mobile broadband network. Make sure that you are in Sprint LTE coverage. Read More
How do I connect to the network?
Added on Tue, Dec 2, 2014
Note: Device must be activated before connecting to network. You can connect computers or WiFi devices to your hotspot’s WiFi network using a WiFi network manager or WPS. For help with the WPS button on your computer or WiFi device, check... Read More
Why can’t my hotspot connect to the Internet?
Added on Fri, Dec 5, 2014
Try these troubleshooting steps:   • Turn off your hotspot, remove the battery, wait 10 seconds, reinsert the battery, and turn on your hotspot. • Check the alerts screen and resolve any outstanding issues. • Check your account details with... Read More
I powered on my hotspot before I activated it. What should I do?
Added on Fri, Dec 5, 2014
If you powered on the hotspot before activating it, do the following: 1. Power off your hotspot. 2. Remove the back cover from the hotspot. 3. Remove the battery. You can now activate your hotspot. Read More
What do I do if I changed the admin login password and then forgot it?
Added on Fri, Dec 5, 2014
The default admin login password is password. If you changed the admin login password or can’t remember the password that you created, you must reset the hotspot back to factory default settings. Note: In order to factory reset your hotspot,... Read More
How do I access the hotspot web page?
Added on Tue, Dec 2, 2014
To access the hotspot web page: 1. Launch a web browser from a computer or WiFi device that is connected to the hotspot’s network. 2. Enter http://netgear.aroundtown in the address field of the browser. The hotspot web page displays. 3.... Read More
What do I do if I want to return my device? Is there a warranty?
Added on Fri, Dec 5, 2014
Please submit a support ticket or contact customer service with device concerns or questions. The Around Town team will work with customers to resolve any issues. If a warranty is deemed necessary for a device, customer service will provide customers... Read More
How can I access my device user manual?
Added on Fri, Dec 5, 2014
User guide can be found here: https://support.aroundtowninternet.com/downloads/netgear/AC778AT-100NAS_UM_19Mar2015.pdf         Read More
Why can’t I power on my hotspot?
Added on Fri, Dec 5, 2014
Make sure that the battery is inserted in the hotspot and that it is fully charged or is charging. Read More
How do I change security settings?
Added on Tue, Dec 2, 2014
The hotspot’s WiFi network name and admin password provide security. Your hotspot comes with a randomly generated and secured WiFi network name and password that you can continue to use as is. Read this section if you want to change your... Read More
Why can’t my computer or WiFi device connect to the hotspot?
Added on Fri, Dec 5, 2014
Try these troubleshooting steps: • Verify that you are connecting with the correct WiFi network name and password. • Check the WiFi card stability by turning the WiFi on the computer or WiFi device off and then back on. • Restart your computer... Read More
How do I go back to the hotspot web page?
Added on Fri, Dec 5, 2014
Launch a web browser from a computer or WiFi device that is connected to the network and enter http://netgear.aroundtown or http://192.168.1.1. Read More
Can I send an SMS message?
Added on Mon, May 11, 2015
No. While receiving SMS messages is supported, this device does not support SMS messages. Read More
How can I extend my device battery life?
Added on Fri, Dec 5, 2014
Here are a few tips: When device not in use, turn it off Disable Wi-Fi and connect device with micro USB cable to your computer Adjust the LCD to decrease brightness or turn off sooner Limit the number of WiFi devices Use a shorter WiFi inactivity... Read More