Coverage/Network - Support Knowledge Base
Coverage/Network Articles
Where should I place my Mobile Hotspot to improve signal strength?
Added on Mon, May 11, 2015
Few Tips: Keep 1-2m away from electronics that generate RF interference (e.g., microwave, TV, phone) Use the device Indoors and avoid moisture and extreme temperatures Place the device so that the signal can pass through a window, doorway or drywall... Read More
Is the device secure?
Added on Mon, May 11, 2015
Yes, the Mobile Hotspot is secure. Only users with the Wi-Fi key can connect over Wi-Fi, and Wi-Fi security is pre-set to mixed WPA/WPA2. Read More
If I am in fringe coverage can I use an external antenna?
Added on Mon, May 11, 2015
External antennas are sold separately. Please check http://www.netgear.com/service-providers/products/mobile/mobile-hotspots/mimo-antenna.aspx Slide the antenna covers open and connect the antenna. The AirCard 778AT has two TS-9 antenna connectors... Read More
Why does the No Signal icon display?
Added on Mon, May 11, 2015
If the No Signal icon displays on either the LCD or the hotspot web page, the hotspot is in a zero coverage area and is not connected to the mobile broadband network. Make sure that you are in Sprint LTE coverage. Read More
Why do I keep having issues getting Wi-Fi access?
Added on Sun, Nov 30, 2014
Our coverage maps provide high level estimates of our coverage areas when using Services outdoors under optimal conditions. Coverage isn’t available everywhere. Coverage and Service speeds are not guaranteed. Coverage is subject to change... Read More
What network does Around Town LTE Mobile Internet work on?
Added on Fri, Dec 5, 2014
Around Town services operate off the Sprint Nationwide Network. Read More
How can I boost my device signal?
Added on Sun, Nov 30, 2014
Use device in an open area.  If indoors, try to be near a window and away from electrical appliances that can impact signal strength.   Read More
What are the download speeds?
Added on Tue, Dec 2, 2014
Download speeds can vary and are dependent on several factors including, but not limited to, signal strength, location and bandwidth usage. LTE speeds can reach speeds up to 150Mbps. This speed is sufficient to stream video and download files. ... Read More